PHARMA MAJOR USES NETDIAGNOSTICS ENTERPRISE TO BRING STABILITY & SCALABILITY TO BUSINESS CRITICAL APPLICATIONS

CHALLENGE

Mankind Pharma, an Indian pharmaceutical behemoth with over 16,000 employees, presence in over 34 countries and $1 billion in revenue, has multiple in-house and customer facing applications that are instrumental in ensuring that all its verticals are running as per business expectations. The organization now has varied applications that are instrumental in delivering critical operational activities for both patients and staff. However, due to the sheer scale of users across these applications, there were repeated instances of slowness and/or non-responsiveness. In the healthcare sector where even the slightest of delays can have manifold impact, the organization could not afford to let these issues go undetected and needed a solution to identify the underlying root cause with speed and accuracy. Scalability issues were also prevalent as the application could not handle the load as expected and that resulted in direct revenue impact.

CAVISSON’S APM SOLUTION ENHANCES CUSTOMER EXPERIENCE & OPTIMIZES APPLICATION PERFORMANCE

One of the biggest Indian pharmaceutical organizations utilized NetDiagnostics Enterprise to identify & mitigate frequently occurring issues and drives operational and business efficiency across multiple verticals
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HOW MACY’S USED NETSTORM

Macy’s online sales has been growing at a blazingly fast rate since its roll out in 2000. During one of the holiday seasons, Macy’s website i.e. macys.com experienced serious issues. Macy’s technical team worked overtime to find the root cause behind the said issue but to no avail!

THE CHALLENGE

Identify & fix the root cause behind the hefty increase in number of sessions during peak season.

• One of the largest US Retailers
• 512 Stores across 43 States
• $25 Billion Revenue in 2019/$5 Billion Online

Observed trouble symptoms were caused by the database table space running short. That, in turn, was caused by a burst of Application Server Sessions increasing more than 10 folds from the time new software release was put in production just before the holiday period.

Macy’s load testing team, using LoadRunner, did not observe anything that indicated any issue with the software release rolled into production and had earlier reported the performance characteristics to be like the previous application software version. Problem was “patched” by increasing the table-space size and taking some hit to site responsiveness.

After failing to even reproduce the issue in lab, Several months later, Macy’s employed performance practice team from IBM Global Services (IGS). The IGS team used IBM’s Rational Performance Tester (RPT) with large number of load generators to generate production sized load but RPT could not scale to the desired size of the load. IGS than switched over to LoadRunner and conducted several tests. That also did not help in replicating production situation and hence no handle on the root cause.

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CSAA IMPROVES BUSINESS EFFICIENCY & AUTOMATES CRITICAL WORKFLOWS

OVERVIEW

For over 100 years, CSAA has been serving customers across USA by offering a diverse insurance portfolio. It has been at the forefront of technology adoption in order to deliver exceptional customer experience.

CHALLENGES

With a complex and distributed application ecosystem involving numerous third party integrations, the ability to capture real world scenarios and ensure availability of business critical applications was becoming a herculean task for the CSAA team using a legacy product for their load testing needs. Coupled with a high frequency release pipeline and the need for a comprehensive solution to tackle their growing business needs & complexity was apparent.

AUTOMATED LOAD TESTING SOLUTION

Cavisson enables CSAA to handle complex workflows in load testing scenarios. Coupled with extensive CI/CD integration capabilities, NetStorm, Cavisson’s Load Testing Platform ensured seamless integration of development and testing cycles. Simulating real-world scenarios in test cases was an added advantage.

CSAA implemented Pega’s workflow automation in critical business continuity applications & the existing tool was unable to replicate real-world scenarios.

SOLUTION

Cavisson System’s Load Testing Platform, NetStorm was implemented at CSAA and the team immediately saw the difference in terms of the solution’s ability to offer advanced correlation capabilities. Since the CSAA team was using Pega extensively in their CRM & ITSM workflows, they were able to capture complex correlations that were previously not possible.

Along with handling growing business complexity, NetStorm was also able to integrate OKTA authentication while replication scenarios via its powerful scripting functionalities. We incorporated OKTA authentication as part of the user journey thus enabling the CSAA team to fully replicate real world use cases.

Using NetStorm, CSAA had complete visibility along varied, business critical workflows thereby reducing instances which directly impacted customer experience and revenue.

Script Manager, our powerful & feature rich scripting functionality also ensured that the CSAA team, while migrating from the legacy solution, had to undergo minimal issues by seamlessly converting all the old test scripts to NetStorm scripts.

ABOUT CSAA

Industry: Insurance

Location: United States

Challenge: Unable to handle complex, real world scenarios during load testing via legacy products.

Product(s) Used: NetStorm Result(s): Drastic improvement in ability to handle complex, real-world scenarios in an automated manner.

BENEFITS

Along with helping CSAA deal with a variety of use cases during load testing, NetStorm was also instrumental in easing the lives of their DevOps team by providing a CI/CD integration support.

This capability not only ensured that both the Development & Quality Assurance teams were on the same page when it came to committing latest builds with greater efficiency and frequency but also provided the teams with a centralized tool to understand issues impacting their application in different builds/versions.

Next up was the fact that NetStorm gave CSAA the power to make changes to their test scripts on the go with our state-of-the-art features. The team was able to perform integral tweaks to conditions & variables in the said scripts without the need for any manual intervention, thereby saving crucial resources and building resiliency into critical applications.

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WELLS FARGO REDUCES MTTR, OPTIMIZES INFRASTRUCTURE COST AND DELIVERS SCALABLE APPLICATIONS

CHALLENGE

Wells Fargo, a 150-year old bank with assets over $1 trillion was using a legacy tool to monitor the resource impact and veracity of online transactions alongside identifying impact of different jobs on CUI transaction timings.

The test setup could not analyze a test result & compare them with other results. Legacy application was also unable to pinpoint issues and took 3-5 days for completion, a cardinal sin in the highly regulated banking industry.

Excessive alerts were being generated by the legacy tool that was also utilizing a high number of resources to generate the required load on Wells Fargo’s test setup. The legacy solution was running fixed concurrent user model, a far cry from imitating real-world traffic.

 

PERFORMANCE TESTING PLATFORM TO IDENTIFY ISSUES BY REPLICATING REAL-WORLD SCENARIOS

Wells Fargo, one of the biggest banks in the United States streamlines critical data uploads and test runs to identify impact of scheduled jobs on the all-important online transactions. The bank also cuts its infrastructure cost for generating load in its pre production environment.
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Case Study- Cavisson Performance Testing

OVERVIEW

With the onset of COVID-19, traditional sales channels witnessed a drop, and the focus shifted on providing an exceptional online customer experience, with organizations observing a 46% YoY growth in online orders. Add to this, the retailers moved from an on-premise deployment to Google Cloud Platform (GCP) and had to make sure that the shift was in line with their scalability needs in terms of handling real-world user traffic.

Furthermore, projections at retailers estimated that compared with 2019, the year 2020 would see a huge increase in revenue generation via online channels (~6x times), and the organization could not afford downtime to affect customer experience and, in turn, revenue.

PERFORMANCE TESTING PLATFORM TO HANDLE UNPRECEDENTED LOAD

One of the largest retailers in the US, it excels in customer experience by using Cavisson’s performance testing platform during their peak season. We were instrumental in mimicking real-world behavior and ensuring that the scalability and resilience of the system remain intact.

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Readiness of Critical Banking System ensured by NetStorm

CHALLENGE

One of the top five banks in the US, a 150-year old organization with assets over $1.7 trillion, was using a legacy tool for their load testing requirements. Among the applications being covered by the said tool was the bank’s Fraud Management System, which is responsible for identifying fraudulent activities among millions of transactions (occurring daily at a rate of thousands per second).

It was of utmost importance that the lab environment handled real-world load scenarios in order to replicate issues occurring in the production environment. The legacy tool was unable to generate the quality traffic via synthetic load generation, which lead to an inability to reproduce or highlight issues with the Fraud Management System, as the application’s production-like code path were not getting exercised.

PERFORMANCE TESTING PLATFORM TO IDENTIFY ISSUES BY REPLICATING REAL-WORLD SCENARIOS

Serving over 70 million customers globally, achieves unparalleled insights across their lab and production environment by using NetStorm to replicate real world traffic and identify anomalies with critical applications.

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UST Partners with Cavisson to Offer Next-Generation Performance Engineering Services

Press Release with Media Partners

Aliso Viejo, CA – June 22, 2021: UST, a leading digital transformation solutions company, announced that they have partnered with Cavisson, a leading performance intelligence platform provider that ensures exceptional customer experience and business efficacy mission-critical applications. The partnership combines the strengths of the two companies to offer comprehensive performance engineering solutions and services that will significantly accelerate the digital-first journey of their customers.

The world’s leading brands, including retailers, network providers, and financial institutions, rely on Cavisson’s product suite to enhance the performance, quality, and availability of their enterprise systems and applications. UST’s leadership in the digital space, deep domain expertise, and a future-proof philosophy, and Cavisson’s expertise in performance engineering will maximize the value delivered to customers worldwide.

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How to run JMeter test in NetStorm

Analyze-the-Test-Result
You can execute JMeter tests in addition to other NetStom scripts. A scenario contains a JMeter script executed in NetStorm for performance testing. The results from the JMeter script are collected and displayed in NetStorm and further available for investigation in Analysis.
The best part is that all of this is done in a very easy manner without any limitations & restrictions. This blog post shows how to run JMeter scripts from NetStorm.

Key Features of NS

A user can run multiple scripts at a single time.

A user can pass additional parameters to JMeter from NetStorm

We can use distributed mode to run tests from multiple locations.

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Performance Newsletter April’2021

Cavisson, because the world needs more Resilient System

RECOGNITION

Cavisson Systems, A TECHNO-GEEK SETTING A GLITTERING INSTANCE OF PROLIFIC LEADERSHIP

“Ensuring Business Efficacy of Mission-Critical Applications”- says Anil

The current business world, which is surrounded by technological advancements and technology rich organizations, needs innovative leaders who can pair technical knowledge and business acumen with an ability to lead people. One such innovative leader who is capitalizing the value of technology to his business is Anil Kumar, the Founder, Chairman and Chief Technology Officer of Cavisson Systems Inc. Being a perfect blend of innovation, technology and business, Anil is leading by example. He has accumulated an enriching experience of 25+ years of technology.

A TECHNO-GEEK SETTING A GLITTERING INSTANCE OF PROLIFIC LEADERSHIP

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