OVERVIEW
For over 100 years, CSAA has been serving customers across USA by offering a diverse insurance portfolio. It has been at the forefront of technology adoption in order to deliver exceptional customer experience.
CHALLENGES
With a complex and distributed application ecosystem involving numerous third party integrations, the ability to capture real world scenarios and ensure availability of business critical applications was becoming a herculean task for the CSAA team using a legacy product for their load testing needs. Coupled with a high frequency release pipeline and the need for a comprehensive solution to tackle their growing business needs & complexity was apparent.
AUTOMATED LOAD TESTING SOLUTION
Cavisson enables CSAA to handle complex workflows in load testing scenarios. Coupled with extensive CI/CD integration capabilities, NetStorm, Cavisson’s Load Testing Platform ensured seamless integration of development and testing cycles. Simulating real-world scenarios in test cases was an added advantage.
CSAA implemented Pega’s workflow automation in critical business continuity applications & the existing tool was unable to replicate real-world scenarios.
SOLUTION
Cavisson System’s Load Testing Platform, NetStorm was implemented at CSAA and the team immediately saw the difference in terms of the solution’s ability to offer advanced correlation capabilities. Since the CSAA team was using Pega extensively in their CRM & ITSM workflows, they were able to capture complex correlations that were previously not possible.
Along with handling growing business complexity, NetStorm was also able to integrate OKTA authentication while replication scenarios via its powerful scripting functionalities. We incorporated OKTA authentication as part of the user journey thus enabling the CSAA team to fully replicate real world use cases.
Using NetStorm, CSAA had complete visibility along varied, business critical workflows thereby reducing instances which directly impacted customer experience and revenue.
Script Manager, our powerful & feature rich scripting functionality also ensured that the CSAA team, while migrating from the legacy solution, had to undergo minimal issues by seamlessly converting all the old test scripts to NetStorm scripts.
ABOUT CSAA
Industry: Insurance
Location: United States
Challenge: Unable to handle complex, real world scenarios during load testing via legacy products.
Product(s) Used: NetStorm Result(s): Drastic improvement in ability to handle complex, real-world scenarios in an automated manner.
BENEFITS
Along with helping CSAA deal with a variety of use cases during load testing, NetStorm was also instrumental in easing the lives of their DevOps team by providing a CI/CD integration support.
This capability not only ensured that both the Development & Quality Assurance teams were on the same page when it came to committing latest builds with greater efficiency and frequency but also provided the teams with a centralized tool to understand issues impacting their application in different builds/versions.
Next up was the fact that NetStorm gave CSAA the power to make changes to their test scripts on the go with our state-of-the-art features. The team was able to perform integral tweaks to conditions & variables in the said scripts without the need for any manual intervention, thereby saving crucial resources and building resiliency into critical applications.
