FORTUNE 500 RETAILER ELIMINATES CART ABANDONMENT WITH CAVISSON’S NETVISION DIGITAL EXPERIENCE MONITORING

CHALLENGE

A Fortune 500 retailer was experiencing massive revenue losses during peak shopping seasons but couldn’t identify why customers were abandoning their shopping carts at critical conversion points. Traditional monitoring tools provided infrastructure metrics but failed to reveal the actual user experience issues causing customers to leave without completing purchases.

Key Pain Points:

  • Inability to correlate technical performance with actual user behavior and cart abandonment
  • No visibility into real user sessions to understand where customers were dropping off
  • Lack of granular insights into page-level performance issues affecting the shopping journey
  • Unable to identify which specific products or pages were causing conversion problems

Where other legacy products failed to capture issue, NetVision helped us identify critical issues in production, much ahead of our peak sales day, resulting in eliminating severe revenue losses.

             – Director of Performance Engineering, Fortune 500 Retailer

THE NETVISION ADVANTAGE FOR RETAIL

Fortune 500 Retailer leverages Cavisson NetVision to gain complete visibility across its complex, distributed application ecosystem. By correlating real user experience, application performance, integration points, and log/database insights, retailer proactively detects issues impacting customer journeys. This holistic monitoring approach has enabled faster RCA, improved system reliability, and a significant reduction in cart abandonment, ultimately driving higher customer satisfaction and profitability.

ABOUT CUSTOMER

Industry:
Retail

Location:
United States

Challenge:
Unable to identify issues with complex distributed micro services-based application resulting in direct impact on revenue & CX.

Product Used:

NetVision

Result:
Identified critical production issues before actual users got impacted. Zero downtime witnessed.

SOLUTION: COMPREHENSIVE DIGITAL EXPERIENCE MONITORING

Cavisson NetVision provided end-to-end Digital Experience Monitoring that went beyond traditional APM to capture real user interactions and correlate them with underlying technical performance issues.

Easy Implementation & Immediate Visibility

  • Simple Tag Deployment: NetVision’s lightweight JavaScript tag was implemented across the retailer’s web application with minimal effort, instantly providing visibility into real user sessions
  • Real User Monitoring (RUM): Captured actual user interactions, page load times, and conversion funnel performance from real customers

Advanced Performance Analytics

  • Page-Level Resource Analysis: Monitored which resources (images, scripts, stylesheets) were taking maximum time to load on each page
  • Domain Response Time Tracking: Identified which third-party domains and services were causing delays in the customer journey
  • HTTP Request/Response Monitoring: Captured complete HTTP data including request/response headers for each page interaction, enabling precise troubleshooting.

Machine Learning-Powered Insights

  • Predictive Alerts: ML-assisted alerts predicted performance degradation before it impacted customers
  • Anomaly Detection: Automatically identified unusual patterns in user behavior and performance metrics.
  • Performance Forecasting: Anticipated traffic spikes and potential bottlenecks during peak shopping periods.

Custom Event Tracking & Session Replay

Cart Abandonment Events: Created custom events specifically to capture user sessions where customers couldn’t add items to cart or complete checkoutSession Replay Technology: Provided video-like playback of actual user sessions, revealing exactly what customers experienced during failed transactions

  • User Journey Mapping: Tracked complete customer paths from landing page to checkout, identifying exact drop-off points

Root Cause Analysis & Correlation

  • Error Context Correlation: Automatically correlated user experience issues with underlying technical problems
  • Code-Level Visibility: Provided package, class, and method-level insights when performance issues occurred
  • Log Correlation: Connected user experience problems with specific application logs and database queries in real-time.

COMPREHENSIVE BENEFITS ACHIEVED

Immediate Revenue Recovery

  • Eliminated Cart Abandonment: Fixed critical issues causing customers to abandon purchases
  • Increased Conversion Rates: Improved checkout completion rates across all devices and browsers
  • Revenue Protection: Prevented millions in potential lost sales during peak shopping periods

Enhanced User Experience Insights

  • Device/Location/Browser Analysis: Comprehensive understanding of performance across different user segments
  • User Behavior Analytics: Heat maps, click maps, scroll maps, and attention maps revealed user engagement patterns
  • Conversion Funnel Optimization: Identified and resolved bottlenecks at each stage of the customer journey

Operational Excellence

  • Quick Root Cause Analysis: Reduced issue resolution time from days to minutes
  • Proactive Issue Detection: Identified problems before they impacted customers
  • Real-Time Alerting: Immediate notifications for performance degradation and user experience issues

Advanced Analytics & Reporting

  • Business Transaction Monitoring: Top transactions, flow paths, and conversion metrics
  • Error Analysis: Comprehensive exception and error tracking with business impact correlation
  • Performance Trending: Historical analysis and capacity planning insights

KEY DISCOVERIES THROUGH DIGITAL EXPERIENCE MONITORING

Critical User Experience Issues Identified:

False “Out of Stock” Messages

  • Session replay revealed multiple products showing incorrect “Out of Stock” status to users attempting to add items to cart
  • Real user monitoring showed high abandonment rates specifically on these product pages
  • Root cause traced to underlying inventory service issues within minutes

Mobile Performance Problems

  • Mobile website monitoring detected increased 404 errors on product listing pages
  • Device-specific analysis revealed mobile users experiencing significantly slower load times
  • Touch interaction problems identified through user behavior analysis

Frontend JavaScript Errors

  • JS Error Events impacting end user sessions and causing silent failures during checkout
  • Error correlation showed specific browser/device combinations most affected
  • Real user data revealed errors occurring at critical conversion points

Cavisson Systems Inc. is a leading provider of user experience and business efficacy management platform for mission critical applications. Cavisson’s offering mitigates risks and reduces probability of losing business opportunities by maximizing up-time, and optimizing response time for users to ensure seamless transactions and exceptional buying experience.

Ultra-High Data Ingestion Enhances Observability

In today’s hyper-connected digital landscape, enterprises face an unprecedented challenge: how to maintain complete visibility into increasingly complex systems while managing exponentially growing data volumes. Traditional observability platforms have long operated under a fundamental constraint—they sacrifice data completeness for performance, forcing organizations to choose between comprehensive insights and system responsiveness. This trade-off is no longer acceptable. Modern enterprises need full-fidelity observability that captures every signal, every anomaly, and every performance nuance without compromise. This is where ultra-high data ingestion capabilities become not just an advantage, but a necessity.
(more…)

A LEADING AIRLINE MINIMIZES REVENUE PILFERAGE WITH CAVISSON PERFORMANCE MONITORING

End-to-End Monitoring and Diagnostics

Cavisson enables Airline to monitor performance for crew portal end-to-end, right from, the user experience, application backend, Integration points, and application logs. Task includes production monitoring of application and to do the RCA upon any issues.

Crew Portal is a .Net based application complex with DB, Multiple integration points and data schedulers working within an integrated system to manage a
supply-chain network of crew activity.

Top 50 Most Innovative Companies to Watch 2023

“We combine latest advances in High Performance Computing and
Data Science with proprietary
algorithms to provide magnitude
times proficient and unparalleled
analytical capabilities.”

CHALLENGE

Besides performance (unavailability of application as cited by crew to the helpdesk), revenue pilferage was one of the biggest pain point for the airlines to seek APM initiative. The crew would often site the unresponsiveness of the application, resulting in missed sales / revenue inputs from crew members after the flight lands. Because of these missed entries, the revenue won’t get recognized and the supply chain forecast for the eatables and other items went for a toss. Majority of times the issues were not being reproduced in the test environment. Also, there was very little visibility into the system as well as the network available at the airport, since it was outside the airline’s network and hence very little troubleshooting could happen.

SOLUTION

Application Monitoring: Real time production monitoring to generate alerts upon unfavorable events, identify the bottlenecks with concurrent load, capture the top contributing queries, methods, etc. User Experience Monitoring: Identify exact user struggle, which can be reproduced within the test environment and fixed, since most of it was not even detected at the backend. End-to-end transaction mapping and correlation of complete data from client-side (browser) to application / server side, to logs. Idea was to have a consolidation and representation of performance metrics and correlated data in a single unified dashboard
providing ability to drill-down to root cause at any level.

BENEFITS

Real-time alerts for unfavorable system stats (response time, CPU, memory, network, etc.) as well as for unfavorable user experience (form errors, page errors, high page load, etc.) to notify users for performance impacts. 24×7 End-to-end monitoring of crew portal resulted in identifying even those sessions where crew didn’t have any issues, it’s just that they were tired and wanted to avoid time filling the sales report, so as to reach their hotel early. However, there were certain performance issues arising out to DB queries. Analytics including top business transactions, flow path, exception / errors, method timing, etc. led to the discovery of issues. Correlation between very slow and error category transactions enabled with DB monitoring helped identifying the offending db queries. Cavisson helped airlines to improve the efficiency of crew portal by optimizing performance of the application.

FUTURE – A JOURNEY TO DIGITAL TRANSFORMATION

As a leading organization, this airline needs to ensure maximum availability and performance of their mission critical applications. Numerous applications in production environment are identified already and Cavisson is helping them to roll out monitoring in a phase-wise approach.

How Integrated Observability Transforms Performance Testing

In today’s digital landscape, application performance directly impacts business outcomes. A single second of delay can cost enterprises millions in lost revenue, while poor user experiences drive customers to competitors. Yet despite this critical connection, many organizations still approach performance testing and observability as separate disciplines, creating blind spots that can prove costly. Recent industry surveys reveal a growing recognition that comprehensive observability—integrating User Experience (UX) monitoring, Application Performance Monitoring (APM), and log analysis—is essential for effective performance testing. When we asked performance engineers and DevOps teams about their observability strategies, the results painted a clear picture of industry evolution and persistent challenges.
(more…)

Bridging the Gap: How User Experience Monitoring Transforms Release Management

In today’s rapidly evolving digital landscape, delivering new features while maintaining an exceptional user experience is a constant challenge for development teams. The integration of User Experience (UX) monitoring into release management processes has emerged as a pivotal strategy to navigate this delicate balance.

Understanding the Importance of UX Monitoring

User expectations are higher than ever. A delay of just one second in page response can lead to a 7% reduction in conversions, and according to research by Google, if an app fails to load within three seconds, up to 53% of users abandon it. These statistics underscore the critical role of UX in user retention and business success.
(more…)

Optimizing Application Performance: Key Insights from Industry Testing Practices

How combining application monitoring with performance testing creates proactive performance management?

Introduction

In today’s digital landscape, application performance is directly tied to business success. Our recent industry survey revealed fascinating insights into how organizations approach performance testing and infrastructure monitoring. This blog explores the challenges, strategies, and success stories from companies that have mastered the art of performance optimization through integrated monitoring and testing approaches.

Survey Results: The Performance Monitoring Landscape

Our recent polling of IT professionals revealed several interesting trends in application performance monitoring and testing:

What is your biggest challenge when monitoring application performance during load tests?

Key findings:
  • 20% struggle with correlating user experience to backend performance
  • 60% identified service bottlenecks as their primary challenge
  • 15% face infrastructure scaling issues
  • 5% find it difficult to analyze response time degradation patterns
👉 Takeaway: Majority of teams struggle with identifying service bottlenecks, while correlating user experience and backend performance remains a significant blind spot.
(more…)

Performance Newsletter March 2025

Performance Newsletter March 2025

Recognition

Cavisson Systems continues to lead the way, earning accolades as a key player in transformative digital performance technologies.

Our cloud testing capabilities have been recognized for helping businesses ensure the performance, scalability, and reliability of their applications in cloud environments, as highlighted in this comprehensive market forecast. Read more…

Cavisson Systems has once again been named a key player in cloud testing by Orbis Research, emphasizing our ability to deliver robust performance testing and monitoring solutions that support digital transformation across industries. Read more…

Our advanced chaos engineering tools have been recognized by Research and Markets for their role in helping organizations proactively identify and address system vulnerabilities, ensuring high availability and reliability. Read more…

Cavisson Systems has been acknowledged as a leading player in the Global Web Performance Monitoring Tool Market by Orbis Research. This recognition highlights our advanced monitoring solutions that help businesses ensure seamless digital experiences through real-time performance tracking and optimization. Read more…

Recognized for our innovative chaos engineering platform, Cavisson’s solutions empower SREs and DevOps teams to simulate real-world failures and build more resilient systems, solidifying our position as a key player in the evolving chaos engineering landscape. Read more…

Cavisson Systems has been featured in the HTF MI study for our leadership in service virtualization, enabling development and QA teams to simulate backend services and reduce dependencies for faster and more reliable software testing. Read more…

Featured in Market Research Forecast’s report, Cavisson Systems is acknowledged for its long-term strategic impact in performance engineering, driving innovation in digital experience and system resilience. Read more…

Our contributions to chaos engineering have been highlighted by Stats N Data, recognizing Cavisson Systems as a key provider of tools that help businesses test system resilience and ensure operational continuity. Read more…

Cavisson Systems is recognized for its leadership in web performance solutions, enabling organizations to deliver seamless and responsive digital experiences across diverse platforms and geographies. Read more…

Partnership

Provide a high-level overview of recent events or activities impacting the organization or community.

Strategic partnership 🤝 with Netpoleon

Cavisson Systems x Netpoleon

We’re excited to announce our strategic partnership with Netpoleon as our value-added distributor. This collaboration enables us to expand our reach by leveraging Netpoleon’s extensive network of trusted channel partners across key markets. Together, we’re committed to delivering cutting-edge performance testing, observability, and digital experience solutions to organizations worldwide.

Awards

Recognizing Excellence in Performance Testing

Anil Kumar: One of the 10 Best CEOs to Watch in Asia 2024 – Business Fortune

  • “From the outset, Cavisson has been at the forefront of innovation in enabling organizations to create resistance to failure.” – Anil Kumar, CEO, Cavisson Systems.
  • Business Fortune has recognized Anil Kumar as one of the 10 Best CEOs to Watch in Asia for 2024. This accolade celebrates his visionary leadership and dedication to empowering businesses with resilient, high-performing digital systems.
  • Our vision is to continuously evolve our Experience Management Platform to meet the dynamic needs of the digital-first economy and to also focus on our individual product offerings by constantly pushing the innovation gradient.

PRODUCT UPDATES

Explore our latest features designed to optimize digital experiences, boost reliability, and accelerate innovation.

Monitor

  • Support for SAP ASE Monitoring
    Cavisson now supports SAP ASE (formerly Sybase), enabling real-time visibility into transaction activity, cache hit rates, and other critical performance metrics. Identify root causes and resolve costly performance issues across your Sybase ASE servers seamlessly.

  • Support for SAP IQ Monitoring
    Expand your SAP monitoring capabilities with support for SAP IQ, a robust relational database server designed for business intelligence and big data analytics. Monitor processes, cache, and requests to optimize performance effectively.

  • Extended Support for SAP HANA
    Enhanced metric coverage for SAP HANA includes Backup, Prepared Statements, Services, Components, and Schema data points, making Cavisson one of the most comprehensive tools for SAP HANA monitoring.

  • Support for EMQX
    Monitor EMQX, an open-source MQTT broker for IoT applications, ensuring efficient, reliable, and real-time data transmission for IoT setups.

  • Enhanced Network Monitoring via SNMP

    • Visualize network device availability and performance on a geomap for quick issue identification.

    • Access SNMP metrics in an intuitive hierarchy within the metric tree for better navigation.

  • Extended MSSQL Monitoring
    Added support for table space monitoring and expanded IO Latency metrics to diagnose and resolve read/write performance issues.

Enhanced Date-Time Picker

  • Switch between always-on monitoring and test-based time periods for simultaneous LoadTest and Monitoring sessions.

  • Compare recent data with various time periods for better release impact analysis.

  • Apply time periods using simple commands (e.g., 5m/5h/5d) and flexible date/time formats.

Updated Tabular View
Unified tables across modules for a consistent user experience. Features include global/column search, error-free sorting, column visibility/reordering, and export options (Word, PDF, Excel, CSV).

Updated Scheduler
Customize schedules for alerts, reports, diagnostics, and Load Tests with intervals ranging from seconds to years. Validate schedules with a preview option for accuracy.

Access Control – Tier-Wise Permission Capability
Admins can now grant tier-specific permissions to users, ensuring data security and integrity.

Widget Enhancements

  • iFrame Widget Support
    Embed HTML pages, such as NS Summary Reports or Test Suite Reports, directly into dashboards for streamlined analysis.

  • Top List Chart Widget Support
    Identify entities with the highest or lowest metric values (e.g., CPU usage, disk space) for efficient troubleshooting.

  • Label Widget – Link Support
    Add and parameterize links in the label widget for seamless integration with third-party tools.

  • Geo Map Support
    Plot metrics on a map based on location data (Country, State, City) or latitude/longitude for precise geographic visualization.

  • E2E Widget Enhancements

    • View network topology maps to identify problematic devices.

    • Analyze Business Transaction trends (Response Time, TPS, Errors) to prioritize performance improvements.

Alerts

  • UI Support for Alert Notifications
    Configure Slack, Teams, and Webex notifications directly from the UI. Customize messages for different stakeholders effortlessly.

Reports

  • Updated Scheduler Support
    Leverage the new scheduler’s customization options for precise report generation.

  • Non-Business Hour Support
    Pause report generation during non-business hours to reduce unnecessary notifications and data overhead.

  • Dynamic Percentile Support
    Customize percentiles in Load Test Summary Reports for a deeper performance analysis.

  

Load Test Enhancements

  • Enhanced Root Cause Analysis: Perform flow path drill-down directly from Page Detail Reports to identify bottlenecks during load tests with precision.

  • Support for MQTT Protocol: Accelerate and streamline IoT communication with added support for the MQTT protocol.

  • Net Cache Stats: Monitor cache performance effortlessly and reduce server load with our newly introduced Net Cache Stats feature.

  • Optimized HTTP/2 & HTTP/3: Experience improved application performance with optimized inline request scheduling for HTTP/2 and HTTP/3 protocols.

  • Selenium Integration with RBU: Simplify automated browser-based testing with seamless Selenium integration, ensuring robust and reliable test execution.

 

Service Virtualization/NetOcean

  • Configuration UI Revamp
    Simplified UI for easier configuration of virtualized services.

  • Request Trace UI Revamp
    Enhanced views for request-response pairs, with formatting options for headers and payloads in JSON, XML, and other formats.

  • Messaging and Socket Service UI Revamp
    Streamlined UI for creating virtualized messaging services like TIBCO, IBM MQ, and Kafka.

NetHavoc

  • Updated Scheduler Support
    Conduct chaos experiments with diversified scheduling capabilities.

  • Scenario Enhancements

    • Email notifications with scenario reports.

    • Import/export scenarios for seamless transitions between environments.

    • Modify havoc order and insert new havoc dynamically.

Monitoring Suite Updates

NetDiagnostics

Java Agent Enhancements

  1. New Plugin Architecture for Third-Party Libraries:
    A revamped plugin architecture streamlines the instrumentation of third-party libraries, offering seamless integration and improved monitoring capabilities.

  2. Thread Callout Capturing Enhancements:
    Configuration updates enhance the monitoring of thread callouts, enabling deeper visibility into thread operations.

  3. IP Backend Naming Rule Enhancements:
    Enhanced configurations for backend naming rules simplify the process of identifying and categorizing backend IPs.

  4. Application Havoc Enhancements:
    Advanced havoc types, including Shootup, Tumble, and Shootdown for All Delay Havoc, provide robust testing scenarios for enhanced application resilience.


Golang Agent Enhancements
New application monitoring capabilities extend the agent’s functionality, improving insight into performance metrics and operational data.


DotNet Agent Updates
Enhancements to monitoring and diagnostics ensure comprehensive performance tracking for DotNet applications.


PHP Agent
Improved features optimize PHP application monitoring and provide deeper insights into performance bottlenecks.


NodeJS Agent
Enhancements to the NodeJS agent deliver more granular monitoring capabilities, ensuring seamless performance tracking.


NetVision Enhancements

  1. Region-Wise Currency Support for Order KPIs:
    Metrics related to order KPIs are now visualized in regional currencies, allowing organizations to track revenue-impacting factors more accurately.

  2. Gradle Version Support in Android SDK:
    The latest Gradle version is now supported in the Android SDK for capturing Real User Monitoring (RUM) metrics. This ensures seamless automation for building, testing, and deploying Android apps while enabling improved user experience tracking and root cause analysis.

  3. Bot Detection in Production Traffic:
    A bot detection feature under UX server settings identifies and filters bot traffic from production sessions, ensuring accurate data integrity and improved decision-making.


NetForest Enhancements

  1. AWS Data Pipeline Support:
    Directly ingest AWS logs into the NetForest Database (NFDB) and utilize the NetForest Query Language (NFQL) to perform in-depth analysis and uncover insights. This reduces costs while providing powerful querying capabilities for Root Cause Analysis (RCA).

  2. Custom Log Fields Creation:
    Users can now define custom fields within production logs to filter and analyze data efficiently. This customization aids in quicker RCA and reduces the time it takes to detect performance issues.

  3. Custom Log Parser Support:
    Leverage an extensive library of technology-based log parsers and customize them according to your logging methodologies. This enables precise correlations with traces and user sessions, reducing detection time for critical issues.

Events

Achieving exceptional digital customer experience in today’s digital-first economy ​

Cavisson Connect 3.0

On September 22, Cavisson hosted a virtual conference, “Ensuring Exceptional Customer Experience in Today’s Digital-First World.” Industry leaders joined us to discuss strategies for enhancing application resilience and delivering outstanding digital customer experiences. Don’t miss it!

We were honored to welcome key stakeholders and decision-makers from various industry verticals to our office. The event provided an invaluable platform for discussing how to create resilience against application failure and deliver outstanding customer experiences.

New Josh 2025

Cavisson Systems kicked off the year with vibrant energy at the New Josh 2025 celebration! The event was filled with thrilling activities, incredible music, and mesmerizing dance performances that uplifted everyone’s spirits. Here’s to an amazing year ahead!

We were honored to welcome key stakeholders and decision-makers from various industry verticals to our office. The event provided an invaluable platform for discussing how to create resilience against application failure and deliver outstanding customer experiences.

Transforming Log Monitoring with NetForest

In today’s digital landscape, businesses rely heavily on robust IT infrastructure to deliver seamless operations and superior customer experiences. With this dependency comes the critical need for efficient log monitoring to analyze, address, and optimize system logs. Cavisson Systems’ NetForest provides a powerful solution for establishing a log monitoring framework that ensures performance, security, and compliance.
(more…)

Introduction to Log Monitoring

A Complete Guide to Understanding Its Role in Modern IT

As businesses and IT systems continue to grow in complexity, ensuring optimal performance, robust security, and regulatory compliance has become increasingly critical. At the heart of these efforts is log monitoring—an essential practice that enables organizations to track and analyze logs generated by their systems. This guide provides an in-depth exploration of log monitoring, highlighting its importance, key benefits, challenges, and how Cavisson’s solutions can enhance log monitoring capabilities.
(more…)

Building resistance to failure this black friday with cavisson’s experience management platform

The holiday season is a pivotal time for businesses, with Black Friday and Cyber Monday serving as the biggest shopping events of the year. These days alone often contribute significantly to annual revenue, with global online spending projected to surpass $200 billion. Yet, they are not without challenges. Massive traffic surges, transaction failures, and the looming threat of downtime can turn opportunity into disaster if not adequately prepared.

(more…)