Real User Monitoring (RUM)

  • Passive monitoring of real users’ application performance perception
  • Monitors performance of each user session – all pages
  • Resource waterfall for sampled pages and pages having performance issues beyond a threshold
  • Provides load/performance/revenue/conversion visibility across location/browser/OS

Online Customer Experience (OCX)

  • Online Customer Experience – Session Replay
  • Record and replay a user’s complete navigation of web site – what user saw/what user clicked etc.
  • No impact on customer experience
  • Funnel visualization to see how users’ navigation business critical processes
  • Powerful session filtering capabilities

Customer Feedback

  • Integrated Customer feedback through feedback button on website
  • Capture customer feedback and screen capture with data highlight/blackout by customer
  • Filter and replay sessions with customer feedback