Real User Monitoring (RUM)
- Passive monitoring of real users’ application performance perception
- Monitors performance of each user session – all pages
- Resource waterfall for sampled pages and pages having performance issues beyond a threshold
- Provides load/performance/revenue/conversion visibility across location/browser/OS
Online Customer Experience (OCX)
- Online Customer Experience – Session Replay
- Record and replay a user’s complete navigation of web site – what user saw/what user clicked etc.
- No impact on customer experience
- Funnel visualization to see how users’ navigation business critical processes
- Powerful session filtering capabilities
Customer Feedback
- Integrated Customer feedback through feedback button on website
- Capture customer feedback and screen capture with data highlight/blackout by customer
- Filter and replay sessions with customer feedback
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